General terms and conditions of purchase

When ordering via the Internet, a purchase agreement is formed when you click "Submit Order" in the shopping cart. Following that, a preliminary order confirmation will be automatically sent to you via email (provided that you have given the correct email address). You can then review what you have ordered from us. For orders placed by our staff in our Showroom, it is especially important for you as a customer to go through the order confirmation after placing the order and verify dimensions/care instructions/shipping terms/delivery times, etc., against the information on our website regarding the product(s) in your purchase to ensure that you have correctly understood the information and that the order is placed correctly. If, contrary to expectations, something has gone wrong or if you wish to make any changes, please contact us via email or phone.

All prices are in EURO and include VAT (Value Added Tax). The prices displayed are always current. We reserve the right to adjust prices at any time. Neither price reductions nor price increases presented on our website affect orders that have already left our warehouse. Returns will be processed at the same price as the purchase.

See Shipping & delivery for more information.

We use Klarna Checkout and Stripe as our payment solutions. You can pay with Card, Bank Transfer, Invoice, or Installments.

On sweef.de and happyfluffycloud.com/de-DE, we also offer Stripe as a payment method. You can pay with Card, Bank Transfer, or Digital Wallet.

KLARNA

Klarna Invoice - Shop now, pay after delivery!

When you pay through Klarna Invoice, you shop safely and easily. You never have to provide your card details and always pay after receiving your goods.

• Always receive the item before you pay.
• Payment term: always 30 days.
• You never need to disclose card details.
• Always 14 days right of withdrawal in accordance with distance selling regulations.*
• Download your invoices from Klarna.se.
• Possibility for installment payments.

Read more about Klarna's terms for invoices here

Klarna Account - Pay from 50 SEK per month

This payment method is for those who want to choose how much they pay each month. But Klarna Account is more than that. In addition to always receiving your goods before paying, you gather all your purchases on one account. This applies even if you have shopped in multiple stores via Klarna Account. This means a single invoice, regardless of the number of purchases.

Read more about Klarna's terms here.

At the time of purchase, a credit assessment is made, which in some cases involves a credit report being obtained. You will then receive a copy of the credit report by post.

You can find the general terms here.
You can find standardized European consumer credit information here.

Klarna AB, organization number SE556737-0431

STRIPE

With Stripe, all uncertainties regarding payment methods are eliminated. Whether you want to pay with a card, bank transfer, or digital wallet, Stripe offers the relevant payment methods for your region.

Here are some of the payment methods offered on sweef.de and happyfluffycloud.com/de-DE:

• PayPal
• Apple Pay
• Google Pay

Read more about Stripe's many payment methods here

Read more about Stripe's payment terms here.

We offer a 2-year manufacturer's warranty on all our products, as well as a 3-year right to claim under the Consumer Sales Act. You can find more information about the right to claim on the Consumer Agency's website.

In the unfortunate event that the item arrives damaged or defective ("6. Defects upon Delivery / 7. Transportation Damage"), we kindly request that you send pictures/supporting documents of any defects to Info@happyfluffycloud.com.

If you have received a product with production defects/factory faults, we also need you to send pictures/supporting documents of any defects along with a description of when and how the defect occurred to Info@happyfluffycloud.com.

We will process your claim promptly. If the claim is valid, we will ensure that the defect is rectified; the product will receive new parts or be replaced. According to the Consumer Agency, we have the right to first repair the product. If the situation allows, we can otherwise agree on other reasonable compensation for the case.

Please note that the same shipping options/additional services apply to claims as for regular delivery. This means that delivery may unfortunately not be available for all locations.

Inspect the goods immediately upon delivery. It is the customer's responsibility to check that the delivery is correct upon arrival. If any damage, fault, or deficiency is discovered, it should be reported to Happy Fluffy Cloud immediately. If you receive an incorrect or defective product, we will replace the damaged parts, repair, or replace the product. If the situation allows, we can otherwise agree on other reasonable compensation for the case. If you do not report the issue within one week, it is considered that you have accepted the delivery.

Inspect the goods immediately upon delivery. It is the customer's responsibility to check the condition of their goods upon delivery. Any external damage to the packaging/outer packaging should be reported immediately to the carrier. A good practice is to describe the damage in writing, for example, on the delivery note, including information about the carrier, and also have the driver sign it. We cannot report shipping damage a week or longer after delivery. Always keep the receipt and delivery note. If any damage, fault, or defect is discovered, it should be reported to Sweef immediately. If you do not report the issue within one week, it is considered that you have accepted the delivery.

Regarding returns of duvets/pillows
- Original packaging, returned within 14 days. Item not unpacked from bag/not used - 100% refund.

As duvets/pillows are hygiene products, you cannot return a product that has been unpacked from the bag/used and slept with. Only unused duvets/pillows in the original packaging (bag) are accepted as returns.

For the return of furniture/carpets/paintings/blankets
- Original packaging, returned within 14 days. Item not unpacked - 100% refund.
- Unpacked item, returned within 14 days. Unused, no damages or stains on the product - 75% refund.

It is the customer's responsibility to cover the return shipping cost and to package the product to withstand the return shipping.

We adhere to the guidelines of the Consumer Agency and therefore follow the Distance Contracts Act and the Consumer Sales Act, as well as the Industry Rules for mail order. You can find a link to the Swedish Parliament's page on the Distance Contracts Act, which includes information about exceptions to the right of withdrawal.

Sweef AB reserves the right for any errors in product information found on the online store or in printed materials, and cannot guarantee that images precisely reflect the actual appearance of the products.

The information you provide to us will not be forwarded or sold in any way or form. We use the information to process your order. Your email address is used to send the order confirmation to you and to contact you if necessary. When you shop with us, you are automatically registered for our newsletter. If you do not wish to receive our newsletter, you can easily unsubscribe via the link in the email when you receive the first newsletter.

Sweef AB is committed to respecting and protecting your personal data and privacy in accordance with applicable laws, industry regulations, and other relevant standards. To help you better understand how we handle information about you, we outline our fundamental principles for processing personal data below.

When you shop at Sweef, we store the following information about you:

• First and last name
• Email address
• Address details
• Phone number
• Ordered products

This is done to provide you with the best possible assistance before, during, and after your purchase. By visiting our website and providing personal data during a purchase, you consent to the processing of your personal data. Everyone who visits the website also leaves electronic traces, which may constitute personal data. Sweef uses cookies to store information about ongoing purchases. By visiting the website, you consent to this. If you do not wish to allow cookies, you can adjust this in your browser settings.

The data controller for the processing of personal data is Sweef AB, organization number 556850-4681. The data protection officer is Ludvig Ungewitter. When home delivery is chosen, personal data is provided to the carrier, and for pickup, our warehouse needs to know your name so that you can collect the item. Customers always have the right to have their personal data deleted upon request; please contact us in such cases. You must be 18 years or older to place an order on Sweef.se.

We do not have access to your card details, social security number, or other payment information. This information is provided by our payment partners Klarna and Stripe.

In the event of a dispute, our policy is to follow the recommendations of the General Complaints Board (Allmänna Reklamationsnämnden). You can find more information about the General Complaints Board on their website.